{"id":224,"date":"2026-05-25T11:16:29","date_gmt":"2026-05-25T11:16:29","guid":{"rendered":"https:\/\/grandfourwings.com\/privacy-policy\/"},"modified":"2026-05-25T11:16:29","modified_gmt":"2026-05-25T11:16:29","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/grandfourwings.com\/th\/privacy-policy\/","title":{"rendered":"PRIVACY POLICY"},"content":{"rendered":"

Please read the following information carefully before using any of our The Grand Fourwings Convention Bangkok websites. We take the issue of safeguarding our guest privacy extremely seriously and created this Privacy Policy in order to inform you of:<\/p>\n

1. What information we collect about you<\/p>\n

The kind of information we may collect depend on which services you use (for example, accommodation, dining, spa) and how you interact with us.<\/p>\n

We may collect:<\/p>\n

Personal and demographic information \u2013 such as your name, age, passport or identity card number, country or residence or preferred language
\nContact information \u2013 such as your phone number, email address or social media name
\nPayment information \u2013 such as credit card number, bank account details or billing address
\nReservation information \u2013 any details related to your stay with us, or restaurant booking with us, as well as special requests you may have
\nCorrespondence information \u2013 copies of your correspondence with us;
\nAnonymous website behavior \u2013 all our website visitors are anonymously tracked through Google Analytics to allow us to see their interactions with our website
\nPreference information \u2013 such as your favourite meals or rooms at our hotels
\nLoyalty information \u2013 as a member of one of our loyalty programs, you may have login information, profile and stay\/spend history information collected;
\nSecurity information \u2013 such as CCTV footage , door key logs and other security records.<\/p>\n

2. Why we collect your information<\/p>\n

As part of our service to you , We collect your information in order to effectively provide you with the best possible experience of our service.<\/p>\n

3. How we collect your information<\/p>\n

We collect your information in a number of ways, potentially over an extended period of time.<\/p>\n

If you use our website to make a reservation, we receive and store the information you enter through our secure third-party booking engines. Some of this information is required (name, contact), but some is optional and for you to decide if you would like to share it. We require payment information in order to guarantee a reservation. Should you be making a reservation on behalf of another person, we understand that you are permitted and authorized to offer their information and that it is accurate.<\/p>\n

For restaurant reservations online, your information is collected by industry standard third party solutions providers that store your information and share your requirements with our hotels.<\/p>\n

We will also collect information when you call our hotel telephone operators.<\/p>\n

When you use our hotel websites, we will automatically collect anonymous data of your interactions during your website visit, as well as automatically collecting general information such as which city\/country you are accessing from and what browser or device type you are using, as is common for most websites.<\/p>\n

We will collect your email address if you subscribe for our hotel newsletter on our websites.<\/p>\n

When you sign up for any The Grand Fourwings Convention Bangkok loyalty programs, your registration will include information that we will use to offer the benefits to which members are entitled.<\/p>\n

During your stay, we may collect information you share with our teams including your preferences, as well as information collected as part of our standard hotel safety and security processes (CCTV, key card logs).<\/p>\n

4. How we store your information<\/p>\n

Our hotels use industry leading Property Management Systems to store all guest profiles and reservation information and we maintain best practice safeguards and security to within our control to minimize the risk of unauthorized use of your information.<\/p>\n

In addition, Our Hotel works with best in industry third parties to story your information, including online booking engines, CRM providers and marketing agencies. Each third party has passed a rigorous vetting process to work with us.<\/p>\n

5. How we use your information<\/p>\n

We will use your information as part of our commitment to giving you a personalized luxury experience, both during your stay and for every interaction you have with us.<\/p>\n

Depending on the service you request, we may use your information:<\/p>\n

To fulfill a reservation or other service, requiring payment information and preference information.
\nTo fulfill our legal obligation to local law, requiring personal information like your passport number or security information.
\nTo offer you personalized service, requiring preference information or loyalty information;
\nTo contact you, either in response to your enquiry or to request more information about your requirements, for which we will need your contact information.
\nTo improve our internal processes, by analyzing your behavior and using it to better serve you, requiring your website information or correspondence (feedback).
\nTo inform you of promotions or offers that relevant or of interest to you, based on your past behavior.
\nTo maintain the safety, health, wellbeing or security of all our guests.<\/p>\n

We will retain your information for as long as it is necessary to be able to continue to offer you the service you have requested, or in order to maintain our legal requirements for record keeping.<\/p>\n

Should your information no longer be required, it will be safely deleted, anonymized or blocked.<\/p>\n

6. If we share your information<\/p>\n

As part of our service to you, we may need to share your information across our company (with our other hotels), as well as with other carefully selected partners.<\/p>\n

For example, we may share your information with:<\/p>\n

Your travel agent\/online travel agent or the person who may have acted on your behalf when requesting our services.
\nOur trusted partners who support our marketing or advertising initiatives.
\nGovernment agencies to meet any legal requirements our hotels have.
\nOther third parties, at your own request.<\/p>\n

7. How you can control what information we collect and store<\/p>\n

Should you have any questions or concerns about how we collect, store or use your information, we are happy to respond to enquiries. We can be reached via:<\/p>\n

Call : 02 3788000
\nLine : @grandfourwings
\nEmail: Hotel@grandfourwings.com
\nAddress : 333 Srinakarin Road, Huamark, Bangkapi Bangkok 10240 Thailand<\/p>\n

Your rights to control your information include:<\/p>\n

The right to be informed
\nThe right of access
\nThe right to rectification
\nThe right to erasure
\nThe right to restrict processing
\nThe right to data portability
\nThe right to object<\/p>\n

Rights in relation to automated decision making and profiling.<\/p>\n

As our guest, we will endeavor to accommodate any and all requests for control over your own information.<\/p>\n

This privacy policy is a work in progress, as international and local laws change. This policy was last updated on 1June, 2022.<\/p>\n

Your use of this website constitutes your acceptance of this policy.<\/p>\n

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Please read the following information carefully before using any of our The Grand Fourwings Convention Bangkok websites. We take the issue of safeguarding our guest privacy extremely seriously and cre…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":18,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-224","page","type-page","status-publish","hentry"],"meta_box":{"gfw_hero_cover":false,"gfw_hero_cover_mb":false,"gfw_hero_logo":false,"gfw_hero_desc":"","gfw_info_title":"","gfw_info_desc":"","gfw_info_cta_label":"","gfw_info_cta_url":"","gfw_acc_section_heading":"ACCOMMODATION","gfw_landing_cover":false,"gfw_landing_cover_mb":false,"gfw_landing_title":"","gfw_fac_heading":"Facilities & Service","gfw_fac_subheading":"","gfw_fac_btn_label":"","gfw_fac_btn_url":"","gfw_fac_cards":[{"_state":"expanded"}],"gfw_grid_links":[{"_state":"expanded"}],"gfw_banner_cover":false,"gfw_banner_cover_mb":false,"gfw_banner_title":"Begin Your Experience","gfw_banner_subtitle":"Begin your journey with us and enjoy tailored stays, warm service, and seamless booking.","gfw_banner_btn_primary_label":"Find Available Room","gfw_banner_btn_primary_url":"#link-out","gfw_banner_btn_tertiary_label":"Contact Us","gfw_banner_btn_tertiary_url":"\/contact","gfw_me_hero_cover":false,"gfw_me_hero_cover_mb":false,"gfw_me_hero_title":"MEETINGS AND EVENTS","gfw_me_info_title":"VENUES To Celebrate Your Success","gfw_me_info_desc":"Host your next event with us, The Grand Fourwings Convention Hotel Bangkok offers 18 modern meeting rooms for groups of all sizes. Our stunning Pavilion Hall, spanning 2,000 square meters, can accommodate 1,500 - 2,000 guests, now featuring a complimentary 6 x 18 m LED screen. All spaces are luxuriously designed with marble, teak wood, and high ceilings, ensuring a grand setting for any occasion.","gfw_me_db_slides":[],"gfw_me_db_title":"Executive Comfort, Elevated","gfw_me_db_desc":"The combination of the state-of-art facilities and impressive services from Hotel's Banquet and Convention Professional Services Team is available to assist and ensure your expectation.","gfw_me_db_subtitle":"TO REQUEST A PROPOSAL \/ MEETING PACKAGES","gfw_me_db_tel1":"+66 (0) 2 378 8000","gfw_me_db_tel2":"","gfw_me_db_btn_label":"Contact Us","gfw_me_db_btn_url":"","gfw_me_logos_heading":"Trusted by Global Organizations","gfw_me_logos":[{"_state":"expanded"}],"gfw_me_tour_3rd":"","gfw_me_tour_8th":"","gfw_me_tour_9th":"","gfw_me_banner_cover":false,"gfw_me_banner_cover_mb":false,"gfw_me_banner_title":"WEDDINGS WITH US","gfw_me_banner_desc":"PLAN YOUR UNFORGETTABLE WEDDING CEREMONY IN PAVILION CONVENTION HALL OR BALLROOM WITH STUNNING VENUES AND EXPERT GUIDANCE TO CREATE A TRULY UNFORGETTABLE OCCASION.","gfw_me_banner_btn_label":"Explore More","gfw_me_banner_btn_url":"","gfw_me_form_shortcode":"","gfw_wd_hero_cover":false,"gfw_wd_hero_cover_mb":false,"gfw_wd_hero_title":"WEDDING","gfw_wd_intro_title":"Your Love Story, Grandly Told","gfw_wd_intro_desc":"Craft your dream wedding in the heart of Bangkok. Our perfect setting now includes a complimentary 6 x 18 m LED screen, paired with exceptional service to ensure your special day is everything you've imagined and creates memories that last a lifetime.","gfw_wd_intro_btn_label":"Contact Us","gfw_wd_intro_btn_url":"","gfw_wd_intro_slides":[],"gfw_wd_blocks":[{"gfw_wd_block_plan_title":"WEDDING PLANNING","gfw_wd_block_engage_title":"ENGAGE"}],"gfw_wd_gallery_images":[],"gfw_wd_form_shortcode":"","gfw_about_hero_cover":false,"gfw_about_hero_cover_mb":false,"gfw_about_hero_title":"ABOUT THE HOTEL","gfw_about_intro_title":"THE GRAND Fourwings CONVENTION HOTEL","gfw_about_intro_desc":"The Hotel D\u00e9cor is Modern Contemporary. A color's natural and calming. Great attention has been paid to giving the room a feeling of space, light and serenity. From its modern d\u00e9cor to its spacious and professionally decorated rooms, this first class hotel exudes elegance.","gfw_about_intro_slides":[],"gfw_about_quote_cover":[],"gfw_about_quote_cover_mb":[],"gfw_about_quote_title":"Designed for Performance, Refined for Recovery","gfw_about_db1_slides":[],"gfw_about_db1_title":"Comfort, Thoughtfully Delivered","gfw_about_db1_desc":"From seamless arrivals to attentive in-room care, every service is designed to bring ease, comfort, and quiet confidence to your stay.","gfw_about_db1_cta_label":"Explore All ACCOMMODATION","gfw_about_db1_cta_url":"","gfw_about_db1_list1_title":"Hotel Services","gfw_about_db1_list1_items":[],"gfw_about_db1_list2_title":"In-Room Comfort","gfw_about_db1_list2_items":[],"gfw_about_db2_cover":false,"gfw_about_db2_cover_mb":false,"gfw_about_db2_title":"LIMOUSINE AND AIRPORT TRANSFER SERVICE","gfw_about_db2_content":"

Our Concierge team at The Grand Fourwings Convention Bangkok will be delighted to arrange for you chauffeured limousine and transportation service to or from Suvarnabhumi International Airport.<\/p>\n

Four transport options are available :<\/p>\n